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FAQ

General Questions

SUVOI is an online-only service. You can visit us at our online store. But we will be glad to let you know about our cooking shows, which happen from time to time in the Miami-Metro area!
SUVOI will deliver to the Miami-Metro Area and the Broward County until December 2018. We will expand our business to all South Florida as of January 2019. In the near future we plan to expand to nationwide shipping. Make sure to sign-up to our mailing list to be updated. By signing-up you will acknowledge if your area will be served. Thank you!
Yes! Just break your cardboard corrugated box and place it along with your recycling. We work with cardboard suppliers that have choses a smart environmental choice and are members of the Sustainable Forestry Initiative. Our gel packs are non-slimy, non-toxic, food touchable, food safe and environmentally safe.
We make our meals in our 2,200 square feet facility dedicated to our state-of-the-art kitchen techniques, located in Sunrise (Broward County), Florida. We are able to cook meals for lots of customers.
The name SUVOI comes from the combination of the sous-vide cooking technique with an echoing to French “voie”, way and Italian “voi”, you, which ultimately comes to “your Sous-Vide way”! It is a name that will catch your attention and you will remember us every time you are looking to “Find your Delicious”.
While others deliver boxes of food, leaving you the whole task of figuring out the recipe, SUVOI opens the door to a whole new experience that combines the fun of cooking with the delicacy of the sous-vide technique. Our cooks make sure that every meal is prepared up to perfection, and when it gets to your doorstep you will only need to follow the recipe, and require the minimum equipment in your kitchen. For more suggestions, please visit our blog “Find your Delicious”.
Please contact us at contact@suvoi.com, specifying the concern in the Object line and we will get back to you with an answer. If your question is delicious enough, we might even publish it right here on the FAQ page.

Meals

Our SUVOI Bundles ship with a temperature between 34° and 36°, which is the right temperature. All of our bundles are filled with a specific amount of gel packs that are carefully calculated based on your geographic location. Deliveries do not require a signature and your SUVOI Bundle can sit safely at your door for up to 10 hours. Please make sure to refrigerate all items as soon as you unpack them (if you are not going to cook them right away). Please do not hesitate to contact contact@suvoi.com if you have a problem with your bundle.
First of all, we are so sorry you’ve experienced an issue with your SUVOI Bundle and for any inconvenience this has caused you. We want you to be 100% satisfied with your SUVOI Bundle experience and we are happy to resolve issues reported when the bundle is delivered, in the event that you find an item was damaged in transit. Please email contact@suvoi.com with information on the damaged item as soon as you unpack the shipment and note the damage. If you are able, please attach a photo of the damaged item with your report and let us know if you were able to consume the item in question or if the damage caused the product to be discarded. Photos are very helpful and allow us to visually assess the damages, provide feedback to the parties that distribute and fulfill the orders, and help us to continually improve our service.

To help you make as informed a decision as possible, every item or the compostable tray has a label with the nutritional information containing any of the eight major allergens as recognized by the FDA. On top of that, every SUVOI recipe card includes all the information related to the ingredients and calories.
How do I access recipes and other cooking suggestions?
How is the Nutritional Information for each item contained in the Suvoi Bundle calculated?
How long will the meals last?
How many portions are your meals?
Do you offer vegetarian/vegan options?
Where do you source your meats from?
Do you offer organic ingredients?
What if I have a super delicious question that isn’t answered here?

You will receive recipe cards included in your SUVOI bundle, and other cooking suggestions can be viewed online in the “Finish your Meals” section.
Our team relies on a nationally recognized database to estimate the nutrition profile for each protein and side that has been cooked with the sous-vide technique. This information does not include any additional oils, spices or ingredients that you add to give your final touch to a delicious recipe!
At SUVOI we don’t use artificial or chemical preservatives, the meals have a refrigerated shelf life of about 30 days. Every meal has a “best by” date on the nutrition facts label.

Portions are indicated in each product description. Please keep in mind that Suvoi’s portions are variable by product, but for most of our products, one portions should work fine for 3-4 people. 

We do offer vegetarian sides in our bundles. With that said, our proteins come from ethical sourcing.
When choosing our suppliers, our first priority is to taste the food ourselves, and to make sure that it is optimal for the sous-vide technique. We make sure that all the food you will find in your bundle comes from a safe environment and it is ethically sourced. Our meats are primarily sourced locally. Our suppliers have certified that the majority of the ingredients they supply us with are both hormone free and antibiotic free.
All of our ingredients are organic. We work with reliable, knowledgeable, qualified and environmental-driven business partners to ensure top-notch quality, seasonal ingredients, and farm-sourced produce.
Please contact us at contact@suvoi.com, specifying the concern in the Object line and we will get back to you with an answer. If your question is delicious enough, we might even publish it right here on the FAQ page.
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